Podium is an interaction management platform that enables companies with a local presence to conveniently connect with their customers at critical touchpoints to help them strengthen their business. By conveniently facilitating millions of customer interactions, such as driving customer-generated online reviews and providing improved customer messaging tools, Podium serves more than 37,000 local businesses to create over 12 million interactions with their customers a month.
The Podium app for Yext empowers businesses to manage their complete online reputation by leveraging the power of both first and third party review sites. Businesses can build the reputation they need by using Yext Review Distributions (see Yext's documentation - https://help.yext.com/hc/en-us/articles/360001275623-Create-Review-Distribution) to control what percentage of review requests are sent through Podium and through Yext. Review requests can be sent via text or email to an individual or group, which ensures ease of use for the customer and business.
To use this app, you will need an active Podium account and a Yext account with a subscription to the Ultimate package.
Installation Instructions To install this app: 1) Find the Podium app in the Yext App Directory and click “Install” 2) Sign into your Podium account (Yext can also be connected to Podium from the Settings page in Podium). 3) Begin sending review invitations through both Yext and Podium!
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