SMS Marketing is a solution for businesses to communicate and engage with their customers using SMS. It is the most powerful medium of communication.
Using the SMS Marketing & Customer Engagement app, you can reach out to all of your customers within seconds, improve the visibility of your brand, and create awareness about your menu items to achieve higher sales and build loyalty.
With the help of our pre-built SMS flows, the app will send customers the list of menu items that you store in Yext so that they can view and generate orders by sending an SMS message.
How it Works:
-Add the following sentence to your SMS Campaign: "Reply 'Show Menu' to see our menu items" -When a customer replies with 'Show Menu' or 'Menu'. The agent will automatically reply with the list of menu items from your Yext account. -Once the order is confirmed you will receive an email with the details of the order & customer details.
Forget old school SMS messaging and try out the new way of interactive SMS that enables activity between the customer and business. Customers can now resolve their queries and generate orders automatically by simply responding to the same SMS.
Campaigns: Run SMS Campaigns to all of your customers at once or in batches and track your recent campaigns.
Question & Answers: Save customized answers for frequently asked questions and our agent will respond back automatically when asked that particular question. You can also add a single answer to multiple questions.
24/7 Assistance: It works 24/7 even during off-business hours and holidays to resolve general queries and provide information.
Order Generation: Our conversational technology presents all your products & services automatically every time a customer responds back to the SMS and generate orders.
Note: To install this app, you must have a subscription to the Yext Base Package with the Yext for Food add-on. This application is only available in the United States region and SMS can only be sent to United States numbers.
See how Yext can help you deliver Official Answers wherever people search so you can grow your business.